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Frequently Asked Questions
(if you don't see your question here, please email us)Do you offer a guarantee?
Our products come with a 30-day money back guarantee. If you are not completely satisfied with your order, send it back in the original, unused condition within 30 days for an exchange or refund. Custom orders are excluded. <back to top>
Do you have a size chart?
You can see our size chart by clicking here. <back to top>
Do Scrubs from Smarter Practice Shrink?
Our scrubs are made with 100% first quality cotton fabrics. All cotton can shrink, so our scrubs are oversized to allow for 5% shrinkage. <back to top>
How do I wash my scrubs?
Smarter Practice recommends the following laundry instructions for all of our 100% cotton fabrics:
Machine wash 40° no bleach. Wash dark colours separately, tumble dry low, remove promptly. <back to top>
How can I change or delete an order?
If you need to make a change or deletion to an existing regular order, please contact us at +44(0)1349 862288 to speak with a customer service representative. Regular orders that have not been shipped may be changed, but this will add additional processing time. Custom orders require special fabric cuts and cannot be changed or cancelled. <back to top>
How can I check on the status of my order?
Please phone us at +44(0)1349 862288 or email us at info@smarterpracticet.com to find out the status of your order. <back to top>
What are your shipping policies?
Please allow seven to ten days to receive regular orders. Custom orders require up to three weeks additional processing time. All orders are filled on a product availability basis. Custom orders and back orders will be shipped immediately upon receipt of fabric and completion of order.
Shipping Charges:
Up to £40.00 ..........................................£ TBA
40.01 to 60.00 ........................................£ TBA
60.01 to 80.00 ........................................£ TBA
80.01 to 100.00 ......................................£ TBA
100.01 to 150.00 ....................................£ TBA
150.01 to 200.00 ....................................£ TBA
200.01 to 250.00.....................................£ TBA
250.01 to 300.00.....................................£ TBA
300.01 to 350.00.....................................£ TBA
What is your Privacy Policy?
At Smarter Practice, we are committed to protecting your privacy. The information we collect about you we use to process orders and to provide a more personalised shopping experience. We do not sell, rent or loan any identifiable information regarding our customers to third parties. Any information you give us is held in strict confidence and with the utmost care and security, and will not be used in ways to which you have not consented.
What information do we collect? How is it used?
In order to make a purchase, we need to know your name, email address, mailing address, phone number, credit card number, and expiration date. This information allows us to process and fulfil your order, and to notify you of your order status. The website has been designed so that no personal identifying information is displayed online or is accessible to the general public.
When you email Smarter Practice with comments/questions, your email is used to respond to you online. You will only be contacted by phone or postal mail if additional information is needed to fulfil your order.
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